800.522.6670

Exit

 

 

 

 

 

NEW FROM THE OMS GUARDIAN

REFERRALS AND THE IMPORTANCE OF COMMUNICATION
Jeffrey Stone, DMD, MD
Member, OMSNIC Patient Safety and Risk Management Committee

 

Within the Patient Safety and Risk Management Department of OMSNIC and at our live seminars, we routinely emphasize the importance of communication. A notable study from Rochester University found 71% of liability cases are initiated because of a communication failure between the doctor and the patient.

 

Communication is equally important with referring doctors. The ability to have and maintain open communication with referrals is essential to managing risk and ensuring the best possible care for our patients. Whether it relates to the most basic service we provide, or the most complicated treatment plan, communication helps to ensure the correct treatment is delivered. This is the proverbial “two-way street.”

 

The referring dentist ought to provide proper radiographs (when applicable), and accurate, clear written referrals to specialists. It is the responsibility of the OMS to confirm the requested procedure and its appropriateness. It is also our responsibility to discuss the treatment plan with the referring doctor if our findings suggest a different diagnosis, or if we feel a different treatment plan might be worthy of consideration. The OMS should have such a discussion with the referring doctor before expressing a difference in opinion to the patient. You want the patient to understand that their well-being and safety is your top priority and that you are communicating with their dentist to ensure that you are both “on the same page.”

 

 

Read More >>

 

 

ATTENTION ILLINOIS FLOOD VICTIMS

Policyholders affected by the recent flooding in Cook, Kane, Lake or McHenry counties (IL):

 

Please contact OMSNIC's Policyholder Services Department at (800) 522-6670 if you need additional time to pay your premium or have other questions regarding your insurance policy. You may also contact the Illinois Department of Insurance by calling the Department’s toll-free complaint hotline at 1-866-445-5364, or online at https://mc.insurance.illinois.gov/messagecenter.nsf

 

OMSNIC EMAIL COMMUNICATION

Don’t miss the next issue of the OMS Guardian, and other risk management information, delivered directly to your Inbox. Policyholders, please email phs@omsnic.com with your preferred email. If you are a retired OMS, military, faculty, or an OMS resident, please click here to subscribe to OMSNIC email.

 

LATEST OMSNICase NOW AVAILABLE

OMSNICase is a collection of informative, real life patient case reports and studies. If your residency program has an interesting case that is well documented with photographs, we'd love to hear about it. To submit a case for your residency program, please refer to our OMSNICase Submission Guidelines to begin. You can contact RM@OMSNIC.com for a PowerPoint template to use to build your presentation. If your case is selected to be part of our "OMSNICase" series we will send your residency program $1,000.

 

 

 

Privacy Policy replaced 7/12

©2012 OMS National Insurance Company